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Shipping Information

1. Shipping Locations

We ship to any location within Sri Lanka.

2. Shipping Time

Orders placed up to 3.p.m on any day is processed within 3 working days. Please refer the holiday calendar for further details.

We are committed to delivering orders in the shortest possible period. Most orders are delivered within 3 to 10 days depending on the delivery location. The shipment may take longer due to documentation procedures for statutory compliance.

In order to change the details of your order, you are advised to notify us before the order is dispatched which is typically on the same day. You may call our 24 hour customer service hotline for any clarification.

3. Local Shipping Charges

We offer free shipping to all locations in Sri Lanka for orders that are of Rs.5, 000 and above. Orders below this amount are charged at Rs. 1,000/- for Shipping and handling charges.

Your invoice includes all applicable local taxes. The amount you are given at checkout is the final payment due.

We will always attempt to group your items into a single shipment. At times, when your order contains multiple items, it may be necessary to send them in separate shipments to ensure that you receive them in a timely manner.

4. In-store Pickups

All products you order with us will be delivered to your doorstep. We do not offer to pick up from our stores.

5. Non-availability on Delivery

In case you are unavailable to receive the products at the time of delivery, our courier partners will contact you for further action.

In the event a non-delivery occurs on account of a mistake by you (i.e. incorrect name, address or any other incorrect information) any extra cost incurred by Elegant Smockers Online Store in perfecting such deliveries shall be claimed from you.

6. Non-Stock Items

At a rare event, if some ordered items are unavailable, immediately we’ll contact you notifying some.

7. Tracking your Order

You’ll receive an order confirmation with the details of your orders to the given email. You may contact our Customer care Division at or [email protected] +94 72 226 4444 for assistance with tracking your order.

8. Reverse Shipping

In case you need to return the product(s) to us, the reverse shipping will be organized by Elegant Smockers Online Store. We cannot accept returns sent to us in any other way or process refunds/ replacements for same.

9. Statutory Requirements

Sri Lankan statutory requirements necessitate certain state-specific documentation for delivery from an E-commerce merchant. In case we require any such documentation, our customer care personnel will contact you. We will ship the product(s) after receiving complete details in order to enable hassle-free and smooth delivery.