Shipping Locations

• We deliver island-wide to any location within Sri Lanka

Shipping Time

• Most orders are estimated to be delivered within 2 to 7 business days depending on the delivery location
• Our team works hard to ensure a timely delivery, but it may take longer during promotions, public holidays, travel restrictions or any unforeseen delays

Order Tracking

• You will receive a third-party courier tracking number (when applicable). 
• It can be found in your shipping confirmation/dispatch email update
• For further assistance, you can contact us at websales@elegantsmockers.com or on our hotline at +94 72 226 4444

Delivery Fees
Orders below Rs. 10,000

• A delivery fee would apply for orders below Rs. 10,000
• Depending on your shipping address, the amount can vary between Rs. 300 and Rs. 500
• Kindly ensure that the “City” field of the shipping address is typed correctly, with no spelling errors. 
• Always enter the larger or nearest city wherever possible, instead of the town for an accurate shipping rate (ex. Instead of “Akuressa” try “Matara”)

Orders above Rs. 10,000

• We offer free island-wide shipping for orders above Rs. 10,000. 
• The free shipping option must be selected at checkout to utilise this offer
• The estimated delivery time is the same as our standard shipping option

Store Pickups

• For your added convenience, you can choose to order online, and pick up at any of our stores
• Store Pickup orders will be ready for collection within 1 to 3 business days. *Orders including bedding items may take more than 2 days for pick up
• Orders placed on weekdays before 4pm will be ready for pick up on the following working day. 
• Orders placed over the weekend will be ready for pick up on Monday (after 12pm).
• We will notify you via email once the order is dispatched and ready to be collected
• You can make a payment online beforehand or choose to pay in cash when you collect your order

Store Locations:

• No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
• Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
• Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)

Cash on Pickup

• Kindly aim to pick up your order within 7 days of dispatch confirmation
• In case the package is not collected within a week, your order will be cancelled and returned to our warehouse
• Opening the sealed package is strictly prohibited prior to making the payment
• If you wish to inspect your order, it can be done so after the transaction is complete

Cash on Delivery

• We offer island-wide cash on delivery facilities
• Our delivery partners will contact you prior, in order to confirm the delivery time
• Opening the sealed package is strictly prohibited prior to making the payment to our delivery partners
• If you wish to inspect your order, it can be done so after the transaction is complete

Changes to Shipping Address/Shipping Method

• To change the delivery address or shipping method of your order, kindly contact us immediately at websales@elegantsmockers.com or on our hotline at +94 72 226 4444. We will try our best to accommodate the change before the order is processed
• As our team works hard to get your orders dispatched as quickly as possible, we are unable to guarantee the change
• Any increase in delivery fee is to be borne by the customer

Store Pickup to Delivery

• Delivery fee would apply for orders below Rs. 10,000
• Free delivery can be arranged for orders above Rs. 10,000
• The amount due can be paid online — ES shipping rates would apply
• You can also pay the delivery fee in cash, on delivery — Amount can vary depending on the package weight, and delivery location

Delivery to Store Pickup

• Delivery fee will not be refunded for cash or store credit

 

*The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.