Shipping Locations
- We deliver island-wide to any location within Sri Lanka
Shipping Time
- Most orders are estimated to be delivered within 2 to 7 business days depending on the delivery location
- Our team works hard to ensure a timely delivery, but it may take longer during promotions, public holidays, travel restrictions or any unforeseen delays
Order Tracking
- You will receive a third-party courier tracking number (when applicable).
- It can be found in your shipping confirmation/dispatch email update
- For further assistance, you can contact us at websales@elegantsmockers.com or on our hotline at +94 72 226 4444
Delivery Fees
Orders below Rs. 10,000
- A delivery fee would apply for orders below Rs. 10,000
- Depending on your shipping address, the amount can vary between Rs. 300 and Rs. 500
- Kindly ensure that the “City” field of the shipping address is typed correctly, with no spelling errors.
- Always enter the larger or nearest city wherever possible, instead of the town for an accurate shipping rate (ex. Instead of “Akuressa” try “Matara”)
Orders above Rs. 10,000
- We offer free island-wide shipping for orders above Rs. 10,000.
- The free shipping option must be selected at checkout to utilise this offer
- The estimated delivery time is the same as our standard shipping option
Store Pickups
- For your added convenience, you can choose to order online, and pick up at any of our stores
- Store Pickup orders will be ready for collection within 1 to 3 business days. *Orders including bedding items may take more than 2 days for pick up
- Orders placed on weekdays before 4pm will be ready for pick up on the following working day.
- Orders placed over the weekend will be ready for pick up on Monday (after 12pm).
- We will notify you via email once the order is dispatched and ready to be collected
- You can make a payment online beforehand or choose to pay in cash when you collect your order
Store Locations:
- No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
- Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
- Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)
Cash on Pickup
- Kindly aim to pick up your order within 7 days of dispatch confirmation
- In case the package is not collected within a week, your order will be cancelled and returned to our warehouse
- Opening the sealed package is strictly prohibited prior to making the payment
- If you wish to inspect your order, it can be done so after the transaction is complete
Cash on Delivery
- We offer island-wide cash on delivery facilities
- Our delivery partners will contact you prior, in order to confirm the delivery time
- Opening the sealed package is strictly prohibited prior to making the payment to our delivery partners
- If you wish to inspect your order, it can be done so after the transaction is complete
Changes to Shipping Address/Shipping Method
- To change the delivery address or shipping method of your order, kindly contact us immediately at websales@elegantsmockers.com or on our hotline at +94 72 226 4444. We will try our best to accommodate the change before the order is processed
- As our team works hard to get your orders dispatched as quickly as possible, we are unable to guarantee the change
- Any increase in delivery fee is to be borne by the customer
Store Pickup to Delivery
- Delivery fee would apply for orders below Rs. 10,000
- Free delivery can be arranged for orders above Rs. 10,000
- The amount due can be paid online — ES shipping rates would apply
- You can also pay the delivery fee in cash, on delivery — Amount can vary depending on the package weight, and delivery location
Delivery to Store Pickup
- Delivery fee will not be refunded for cash or store credit
*The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.