Shipping Policy

*Important Notice: Possible Delivery Delays

Kindly note that there may be delays in the delivery of your order due to the current fuel shortage in Sri Lanka. We apologise in advance for any inconvenience caused
Rest assured, we are working closely with our courier partners to ensure that your package is delivered as soon as possible
Please feel free to contact us at +94 722264444 (Online Hotline), we are happy to assist you and provide an update

Shipping Locations

Shipping Time

Most orders are estimated to be delivered within 2 to 7 business days depending on the delivery location
Our team works hard to ensure a timely delivery, but it may take longer during promotions, public holidays, travel restrictions or any unforeseen delays

Order Tracking

You will receive a third-party courier tracking number (when applicable).
It can be found in your shipping confirmation/dispatch email update
For further assistance, you can contact us at websales@elegantsmockers.com or on our hotline at +94 72 226 4444

Delivery Fees
Orders below Rs. 10,000

A delivery fee would apply for orders below Rs. 10,000
Depending on your shipping address, the amount can vary between Rs. 300 and Rs. 500
Kindly ensure that the “City” field of the shipping address is typed correctly, with no spelling errors.
Always enter the larger or nearest city wherever possible, instead of the town for an accurate shipping rate (ex. Instead of “Akuressa” try “Matara”)

Orders above Rs. 10,000

Store Pickups

For your added convenience, you can choose to order online, and pick up at any of our stores
Store Pickup orders will be ready for collection within 1 to 3 business days. *Orders including bedding items may take more than 2 days for pick up
Orders placed on weekdays before 4pm will be ready for pick up on the following working day.
Orders placed over the weekend will be ready for pick up on Monday (after 12pm).
We will notify you via email once the order is dispatched and ready to be collected
You can make a payment online beforehand or choose to pay in cash when you collect your order

Store Locations:

No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)

Cash on Pickup

Kindly aim to pick up your order within 7 days of dispatch confirmation
In case the package is not collected within a week, your order will be cancelled and returned to our warehouse
Opening the sealed package is strictly prohibited prior to making the payment
If you wish to inspect your order, it can be done so after the transaction is complete

Cash on Delivery

We offer island-wide cash on delivery facilities
Our delivery partners will contact you prior, in order to confirm the delivery time
Opening the sealed package is strictly prohibited prior to making the payment to our delivery partners
If you wish to inspect your order, it can be done so after the transaction is complete

Changes to Shipping Address/Shipping Method

To change the delivery address or shipping method of your order, kindly contact us immediately at websales@elegantsmockers.com or on our hotline at +94 72 226 4444. We will try our best to accommodate the change before the order is processed
As our team works hard to get your orders dispatched as quickly as possible, we are unable to guarantee the change
Any increase in delivery fee is to be borne by the customer

Store Pickup to Delivery

Delivery fee would apply for orders below Rs. 10,000
Free delivery can be arranged for orders above Rs. 10,000
The amount due can be paid online — ES shipping rates would apply
You can also pay the delivery fee in cash, on delivery — Amount can vary depending on the package weight, and delivery location

Delivery to Store Pickup

*The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.

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