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Shipping Policy

*Important Notice: Possible Delivery Delays

  • Kindly note that there may be delays in the delivery of your order due to the current fuel shortage in Sri Lanka. We apologise in advance for any inconvenience caused
  • Rest assured, we are working closely with our courier partners to ensure that your package is delivered as soon as possible
  • Please feel free to contact us at +94 722264444 (Online Hotline), we are happy to assist you and provide an update

Shipping Locations

  • We deliver island-wide to any location within Sri Lanka

Shipping Time

  • Most orders are estimated to be delivered within 2 to 7 business days depending on the delivery location
  • Our team works hard to ensure a timely delivery, but it may take longer during promotions, public holidays, travel restrictions or any unforeseen delays

Order Tracking

  • You will receive a third-party courier tracking number (when applicable). 
  • It can be found in your shipping confirmation/dispatch email update
  • For further assistance, you can contact us at websales@elegantsmockers.com or on our hotline at +94 72 226 4444

Delivery Fees
Orders below Rs. 10,000

  • A delivery fee would apply for orders below Rs. 10,000
  • Depending on your shipping address, the amount can vary between Rs. 300 and Rs. 500
  • Kindly ensure that the “City” field of the shipping address is typed correctly, with no spelling errors. 
  • Always enter the larger or nearest city wherever possible, instead of the town for an accurate shipping rate (ex. Instead of “Akuressa” try “Matara”)

Orders above Rs. 10,000

  • We offer free island-wide shipping for orders above Rs. 10,000. 
  • The free shipping option must be selected at checkout to utilise this offer
  • The estimated delivery time is the same as our standard shipping option

Store Pickups

  • For your added convenience, you can choose to order online, and pick up at any of our stores
  • Store Pickup orders will be ready for collection within 1 to 3 business days. *Orders including bedding items may take more than 2 days for pick up
  • Orders placed on weekdays before 4pm will be ready for pick up on the following working day. 
  • Orders placed over the weekend will be ready for pick up on Monday (after 12pm).
  • We will notify you via email once the order is dispatched and ready to be collected
  • You can make a payment online beforehand or choose to pay in cash when you collect your order

Store Locations:

  • No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
  • Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
  • Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)

Cash on Pickup

  • Kindly aim to pick up your order within 7 days of dispatch confirmation
  • In case the package is not collected within a week, your order will be cancelled and returned to our warehouse
  • Opening the sealed package is strictly prohibited prior to making the payment
  • If you wish to inspect your order, it can be done so after the transaction is complete

Cash on Delivery

  • We offer island-wide cash on delivery facilities
  • Our delivery partners will contact you prior, in order to confirm the delivery time
  • Opening the sealed package is strictly prohibited prior to making the payment to our delivery partners
  • If you wish to inspect your order, it can be done so after the transaction is complete

Changes to Shipping Address/Shipping Method

  • To change the delivery address or shipping method of your order, kindly contact us immediately at websales@elegantsmockers.com or on our hotline at +94 72 226 4444. We will try our best to accommodate the change before the order is processed
  • As our team works hard to get your orders dispatched as quickly as possible, we are unable to guarantee the change
  • Any increase in delivery fee is to be borne by the customer

Store Pickup to Delivery

  • Delivery fee would apply for orders below Rs. 10,000
  • Free delivery can be arranged for orders above Rs. 10,000
  • The amount due can be paid online — ES shipping rates would apply
  • You can also pay the delivery fee in cash, on delivery — Amount can vary depending on the package weight, and delivery location

Delivery to Store Pickup

  • Delivery fee will not be refunded for cash or store credit

 

*The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.

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