1. LOCAL CUSTOMERS
You can submit any item for exchange to a different size or colour within 7 days of receipt. We will be happy to exchange a product provided it is in it's resalable condition and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. Please note all goods will be inspected on return and we aren’t responsible for any items that are returned to us by mistake.
The goods are your responsibility until they reach us. Please ensure your package does not get any damage during the return period. We are not responsible for any items that are returned to us in error.
2. HOW TO EXCHANGE?
We will be unable to release the exchanged product until the original product has been received. We can reserve the product to ensure you receive the product of your choice. A delivery charge will apply unless the goods are incorrect, damaged or faulty. You can make your own arrangements through any other carrier (there may be a charge for this). The Parcel remains your responsibility until it arrives with us. So remember to ask for proof of postage if you choose to send it via another carrier, in case it goes missing.
You also have the option of exchanging items from your online order by visiting one of our stores in-person. But you must inform the online team via email (email@example.com) so we can inform our showrooms in advance.
- No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
- Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
- Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)
**Please note that order number is very important when you are exchanging an item. Without these details, we won't be able to take any action.
**We do not offer cash refund. Only store credit or exchanges.
3. DELIVERY CHARGES
We will usually exchange an item for the amount that you paid for the goods but not the delivery charge. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is needed to be exchanged with a different colour or a size.
4. HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been received and checked by our Customer Care Team, we’ll email you to let you know in the unlikely event that you haven’t received an email within 10 days of returning your items contact our customer care team and we’ll get back to you within 24 hours.
Make sure you let us know your original order number, which items you’ve returned and any delivery reference numbers (i.e. from a carrier) when you contact us.
5. HOW TO CHANGE OR CANCEL AN ORDER?
If you wish to change or cancel an order, contact us on firstname.lastname@example.org +94 72 226 4444
Please have the order number and date of order at hand. If your products have already been delivered, then you’ll have to hand it over to any of our ES Outlets.
**Please note: The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.