We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange. We do not offer cash refund — only store credit or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition along with the receipt or proof of purchase.
We reserve the right to refuse the exchange in case it is not in the same condition that you received it.
To start a return, you can contact us at email@example.com or on our hotline at +94 72 226 4444. If your return is accepted, we’ll send you instructions on how and where to send your package. Any applicable courier charges to be incurred by the customer. Items sent back to us without first requesting a return will not be accepted.
You have 7 days from the delivery date to exchange your Elegant Smockers online purchase, after your return request is accepted.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- We will arrange the courier free of charge in the unlikely event that any items you have ordered from us is damaged or defective, or if the item delivered, is different from what you had ordered
Exceptions / non-returnable items
- Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as baby care products, creams and lotions). Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- You can exchange items from your online order by sending back the item to our warehouse via a courier
- Any applicable courier charges to be incurred by the customer
- We will be unable to release the exchanged product until the original product has been received
- Your request for an exchange will be processed within 3 business days of receiving the item, and undergo a quality review
- Once cleared, we will issue store credit in the form of a discount code for the value of the item(s)
- You can proceed to make a separate purchase for the new item utilising the code, valid for a limited period
Via Physical Store
- You also have the option of exchanging items from your online order by visiting one of our stores in-person (Colombo or Kandy branches)
- You must contact the online team via email at firstname.lastname@example.org or call us at 0722264444 to request an in-store exchange
- We will issue a store exchange confirmation via email, which has to be presented at the store when visiting us for an online exchange
- Please note that you have to visit the outlet within 7 days from the confirmed date
- Our retail staff will inspect and review the condition of the item.
- No. 137 Bauddhaloka Mw, Colombo 04, Sri Lanka (Tel: 011-255-2829)
- Level 4-59, 1 Galle Road, Colombo 02, Sri Lanka (Tel: 076-910-8800)
- Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka (Tel: 081 222 0001)
*The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at any time without prior notice.