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FAQ

How can I check the status of My Order?

Each stage of the order process will be notified via an email. The customers can also further clarify regarding the order through contacting our Hotline on +94 72 226 4444 or email us at websales@elegantsmockers.com

How long will it take for my order to arrive after I make a payment?

Lead times are categorized as follows:

  • Bedding & Linen – Within 14 days
  • Furniture – Within 60 days
  • Clothing & Gifting Items – Within 3 days

How can I change my Shipping Address?

The customers will have to contact our Hotline on +94 72 226 4444 or email us at websales@elegantsmockers.com for this purpose. You will be assisted by a representative from Elegant Smockers on this.

Where are the Showrooms Located?

Our stores are located at:

Colombo 04 Showroom

137 Bauddhaloka Mawatha, Colombo 04.

Email : havelock@elegantsmockers.com

Contact No : +94 11 259 7197

KCC Showroom

Level 3-10, Kandy City Centre, No. 5, Dalada Veediya, Kandy.

Email : kcc@elegantsmockers.com

Contact No: +94 81 222 0001

One Galle Face Showroom

Level 4, One Galle Face, Colombo 01.

Email : ogf@elegantsmockers.com

Contact No: +94 72 226 4444

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