Return Policy

Local Customers

You can submit any item for a return or exchange to a different size or colors within 7 days of receipt. We will refund the monetary value of the goods returned to us, at the price you purchased them.

Should a refund be issued by us, all refunds will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, cheque, or to another credit card or payment mechanism.

We will be happy to exchange a product provided it is in fully resalable condition and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. Please note all goods will be inspected on return and we aren’t responsible for any items that are returned to us by mistake.

The goods are your responsibility until they reach us. Please ensure your package does not get any damage during return period. We are not responsible for any items that are returned to us in error.

 

How to Return?

You can return any item within 30 days of receiving your original order, including sale items. You can make your own arrangements through any other carrier (there may be a charge for this). The Parcel remains your responsibility until it arrives with us. So remember to ask for proof of postage if you choose to send it via another carrier, in case it goes missing.

Make sure the returns form is filled out with your order number and placed in your returns parcel since we can’t process your return without these details. We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 2 working days.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days, dependent on your bank/card issuer. We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Please click here to complete the Online Returns Form.

 

Fill out the Returns Form enclosed with your order and handover a sales person at any “Elegant Smockers” outlets along with the item you wish to exchange/ return.

- No 323B, Havelock Road, Colombo 06, Sri Lanka (Tel: +94 11 2 597197)

- No 76B, Dharmapala Mawatha, Colombo 03, Sri Lanka (Tel: +94 11 2 575820)

- Level 3-10, Kandy City Centre, 5, Dalada Veediya, Kandy, Sri Lanka. (Tel: +94 81 2 220001)

 

Please note that order number is very important when you are returning an item. Without these details we won't be able to take any action.

Refunding Shipping Charges

We refund what you paid for your order but not the delivery charge. This is unless your order was cancelled before the items were dispatched or the entire order was faulty or incorrect.

 

I Have Been Refunded the Incorrect Amount

Please contact our Customer Care Team and we’ll sort it out for you as soon as possible.

The following may affect the amount you have been refunded:

  • The delivery charge, which is only refunded for cancelled orders or if the goods are faulty.
  • Any discounts that were applied at the time of sale, which may not now be applicable.
 

Product Code of the Delivery Note is Different from the Website.

Product code enables you to use if you are querying or returning something. It’s unique to the size & colour combination of the item.

 

How to Exchange?

We will be unable to release the exchanged product until the original product has been received. We can reserve the product to ensure you receive the product of your choice. A delivery charge will apply unless the goods are incorrect, damaged or faulty.

 

Delivery Charges

We will usually refund you what you paid for the goods but not the delivery charge. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is needed to be exchanged with a different colour or a size.

 

Have you Received My Returned Goods?

As soon as your return has been received and checked by our Customer care, we’ll email you to let you know in the unlikely event that you haven’t received an email within 10 days of returning your items contact our customer care team and we’ll get back to you within 24 hours.

Make sure you let us know your original order number, which items you’ve returned and any delivery reference numbers (i.e. from a carrier) when you contact us.

 

How to Change or Cancel an Order?

If you wish to change or cancel an order, contact us on websales@elegantsmockers.com +94 72 226 4444

Please have the order number and date of order at hand. If your products have already been delivered, then you’ll have to hand it over to any of our ES Outlets.

 

Errors In Refunding

We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Division and they will sort it out for you as soon as possible.

 

Please note: The above policies are subject to change by Elegant Smockers (Pvt) Ltd. management at anytime without prior notice.